info@venzmedia.com

1. Service Fulfillment:

  • Upon agreement to engage our services, a dedicated account manager will be assigned to your project.
  • Our team will work diligently to fulfill the agreed-upon services within the specified timelines outlined in the contract.
  • Regular updates and progress reports will be provided to keep you informed about the status of your project.
  • We strive to meet and exceed your expectations, ensuring the highest level of quality in our deliverables.

2. Cancellation of Service:

  • If you wish to cancel our services, please notify us in writing at least 30 days prior to the next billing cycle.
  • Any cancellation requests received after this deadline may result in charges for work already completed or scheduled.
  • Cancellation requests will be processed within 15 upon receipt of written notice.
  • If there are outstanding payments, those must be settled before the cancellation is finalized.

3. Refunds:

  • Refunds will be considered on a case-by-case basis and are subject to the terms outlined in the signed agreement.
  • If you are unsatisfied with our services, please contact us promptly to discuss your concerns and explore possible solutions.
  • Refunds may be issued for services not rendered or for valid reasons as per the terms of our agreement.
  • Refunds, if approved, will be processed within 15 of the request and issued using the original method of payment.

4. Exceptions:

  • In certain circumstances such as force majeure events or unforeseen circumstances beyond our control, our fulfillment policy and refund policy may be adjusted accordingly.
  • Any exceptions to these policies will be communicated and agreed upon in writing between both parties.

5. Contact Information:

For any inquiries or assistance regarding our fulfillment policy, cancellation of services, or refunds, please contact us at info@venzmedia.com.

By engaging our services, you agree to abide by the terms and conditions outlined in this fulfillment policy.

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